Refund Policy
At HONGKONG SIJIA CO., LIMITED, we strive to offer a clear and smooth experience for every customer. Below you'll find our detailed policies on order cancellation, product returns, and refunds — designed to meet your needs with transparency and fairness.
1. Order Cancellation Policy
We understand that plans can change. That's why we offer flexible cancellations to accommodate your needs:
• Eligibility for Cancellation: You may cancel your order anytime before the product is shipped or enters production.
• Refund for Cancellation: Once canceled successfully (prior to shipping/production), you will receive a full refund with no deductions.
• Non-Cancellable Orders: If your order has already been shipped or production has started, cancellations are no longer possible — the item is already being prepared or delivered.
2. Product Returns Policy
Your satisfaction is our priority. We accept returns under the following specific conditions to ensure product quality for all customers:
1. Return Timeframe: You may request a return within 14 calendar days from the date you receive the product.
2. Product Condition: The item must be unused, in its original condition, and packed in its original packaging (including all accessories and tags).
3. Proof of Purchase: A valid receipt or proof of purchase (e.g., order confirmation email) is required to process your return.
4. Shipping Costs: Customers are responsible for the shipping costs of returning the product (one-time charge). Please note we do not charge any restocking fees for consumer returns.
3. Refund Policy
Once we receive and inspect your returned item, we will proceed with the refund process as follows:
• Inspection Notification: You will receive an email from our team confirming we have received your return. The email will also tell you whether your refund has been approved or rejected based on our return conditions.
• Refund Processing: If approved, your refund will be processed automatically. The amount will be credited back to your original payment method (e.g., credit card, debit card) within the time frame specified by your payment provider.
4. Late or Missing Refunds
If you haven't received your refund after the specified processing period, please follow these steps to resolve the issue:
1. Check Your Bank Account: First, verify if the refund has been posted to your account (banks may sometimes delay posting refunds).
2. Contact Your Credit Card Company: Reach out to your credit card issuer to inquire about the refund status — some institutions require extra processing time.
3. Contact Your Bank: If you paid via bank transfer or debit card, contact your bank to confirm the processing timeline and status.
4. Contact Our Team: If you've completed the above steps and still haven't received your refund, please email us at hksijia453@outlook.com. Our team will investigate promptly and assist you.